Returns and Refunds Policy

We appreciate the trust you place in us by choosing our unique products. At Acheter Météorites, we are committed to guaranteeing your satisfaction. That’s why we have a fair and transparent returns and refunds policy. Please read the details below carefully to understand how we handle returns and refunds.

Returns

You may return a product purchased on our site if:

1. The product is defective or damaged on arrival.
2. We have made an error during the preparation of your order.

To be eligible for a return, your item must be in the same condition as you received it, unused and in its original packaging. You’ll also need to provide proof of purchase.

Please contact us at acheter.meteorites@gmail.com before returning the product. We will give you all the necessary instructions for the return process.

Refunds

Once we have received and inspected your return, we will send you an e-mail to inform you that we have received the returned item. We will also inform you of the approval or rejection of your claim.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days, depending on your bank.

Exchanges

We will only replace items if they are faulty or damaged on arrival. If you wish to exchange it for the same item, please send us an e-mail to [adresse e-mail du service client].

Return shipping costs

You will be responsible for return shipping costs, unless the return is due to our error (you have received a defective, damaged or incorrect item). In this case, we will reimburse the return shipping costs.

We recommend that you use a traceable delivery service or take out delivery insurance. We do not guarantee that we will receive your returned item and cannot be held responsible for items lost or damaged in transit.

We hope you will not experience any problems with our products, but we understand that errors may occur. We are committed to doing everything we can to resolve these issues and ensure your satisfaction. If you have any further questions about our returns and refunds policy, please do not hesitate to contact us at acheter.meteorites@gmail.com .